Effective date: 1 July 2025 · Last updated: 14 July 2025
These Terms of Service ("Terms") govern your access to and use of Redlined1 ("the Service") provided by Redlined1 ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Redlined1 is a cloud-based shop-management platform for automotive repair businesses. It includes job cards, invoicing, digital vehicle inspections, parts management, appointments, customer records, and optional AI-powered intelligence features.
We may update, add, or remove features at any time. For paid plans, material reductions in functionality will be communicated with at least 14 days' notice.
You must provide accurate information when creating an account. You are responsible for keeping your password secure and for all activity under your account. Notify us immediately at admin@redlined1.com if you suspect unauthorised access.
One account per natural person. You may invite team members under your shop workspace — each team member also agrees to these Terms.
Redlined1 offers a free plan and paid plans billed monthly or annually. Billing is processed by Creem. Your subscription renews automatically unless you cancel before the renewal date.
Prices are displayed in USD. We reserve the right to change pricing with 30 days' notice. Price changes do not apply to your current billing period.
Failure to pay results in downgrade to the free plan. If the free plan limits are exceeded, read-only access is granted while the account is in arrears.
You agree not to:
We may suspend or terminate accounts that violate these rules without refund.
You own all data you enter into Redlined1 — customer records, vehicles, jobs, invoices, and everything else. We do not claim any rights to it.
By using the Service, you grant us a limited licence to store, process, and display your data solely to operate and improve the platform. We do not sell your data or share it with third parties for advertising.
On account cancellation, you may export your data within 90 days. After that, it is permanently deleted. See our Privacy Policy for details.
We target 99.5% monthly uptime. Planned maintenance is communicated in advance. We do not guarantee uninterrupted access and are not liable for losses caused by downtime.
Real-time status is available at redlined1.com/status.
The Redlined1 name, logo, software, and documentation are our intellectual property. Nothing in these Terms transfers ownership to you.
If you submit feedback or feature suggestions, you grant us the right to use them without obligation or compensation.
The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Use at your own risk.
To the maximum extent permitted by law, our total liability to you for any claim arising from use of the Service is limited to the amount you paid us in the 3 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, even if advised of the possibility.
You may cancel your account at any time from the billing settings page. Cancellation stops future charges; no partial-month refunds are issued unless required by the Refund Policy below.
We may terminate or suspend your account for breach of these Terms, non-payment, or legal obligation. We will give reasonable notice except where immediate action is required for security or legal reasons.
These Terms are governed by the laws of Laos. Disputes will be resolved in the courts of Laos, without regard to conflict-of-law provisions.
We may revise these Terms. Material changes will be announced via in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
Redlined1
Email: admin@redlined1.com
Website: redlined1.com