Effective date: 1 July 2025 · Last updated: 14 July 2025
Redlined1 ("we", "us", or "our") operates the Redlined1 shop-management platform at redlined1.com. This policy explains what data we collect, why we collect it, how we use it, and your rights. We keep it plain English — no legalese traps.
Redlined1 is a software-as-a-service (SaaS) product built for automotive repair shops. We are registered in Laos. Questions? Email us at admin@redlined1.com.
2.1 Account data: Email address, name, and password hash when you sign up. We use Supabase Auth — your password is never stored in plain text.
2.2 Shop data you enter: Customer records, vehicle records, job cards, invoices, estimates, inspection results, parts orders, and any other content you create inside the app. This data belongs to you.
2.3 Usage and device data: Pages visited, features used, browser type, operating system, and approximate location (country/city derived from IP). We use this to improve the product. We do not sell it.
2.4 Payment data: Billing is handled by Creem. We never see or store your full card number. Creem shares only subscription status, plan tier, and transaction IDs with us.
2.5 Communications: If you email us for support we keep the thread to resolve your issue and improve our documentation.
We do not use your data to train AI models, sell to advertisers, or share with third parties for their marketing.
Your data is stored on Supabase infrastructure hosted on AWS (Singapore region). Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We apply row-level security policies so shop data is isolated between accounts.
We perform regular backups. No system is 100% secure — if we ever discover a breach that affects your data, we will notify you within 72 hours.
We use strictly necessary session cookies to keep you logged in. We use Google Analytics (anonymised IP) to understand aggregate traffic. We do not use advertising cookies or cross-site tracking pixels.
You can disable analytics cookies in your browser settings without losing any app functionality.
| Service | Purpose | Data shared |
|---|---|---|
| Supabase | Database & auth | All shop and account data |
| Creem | Payment processing | Email, subscription plan |
| Vercel | App hosting & CDN | Request logs, IP addresses |
| Google Analytics | Usage analytics | Anonymised page views |
We keep your account and shop data for as long as your account is active. If you cancel, we retain data for 90 days so you can export it, then delete it. Billing records are kept for 7 years as required by tax law.
To exercise any right, email admin@redlined1.com. We will respond within 30 days.
Redlined1 is not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, contact us and we will delete it.
We may update this policy as the product evolves. Material changes will be announced via in-app notice at least 14 days before taking effect. The "Last updated" date at the top always reflects the current version.
Redlined1
Email: admin@redlined1.com
Website: redlined1.com